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In our continuing effort to enhance customer satisfaction, we in Custodial Services believe it is important to communicate which services we provide as part of our ongoing program (at no additional cost) and which services will be charged back when requested. The following information is presented by space type. Each space type is divided into two sections: services provided routinely as a part of our normal program and services for which you will be charged back when requested. Baseline services are those which apply to all campus buildings regardless of building use.

If you desire to request a service that is funded by the requesting department, contact the CFS Call Center. Once the Service Request is received by the Center and logged into our Work Request system, a CFS Work Request will be created and forwarded to the appropriate Operations Supervisor, who will contact you to set up the service requested.

If you have questions regarding baseline services please contact the CFS Call Center.

317-278-1900 callcfs@iu.edu

Custodial Service Levels by Space Type
Space Type	Normal Services	Frequency of Service
Offices	Dust all corners and horizontal surfaces	1x per month
	Wipe down horizontal surfaces	1x per month
	Mop hard floors	1x per month
	Vacuum floors	1x per month
	Wash walls	1x annually
	Wash windows	1x annually
	Dust blinds	1x annually
	Extract/refinish floors	1x annually
Laboratories and Clinics	Dust mop, spot wet mop floors	1x per day
	Vacuum floors	1x per week
	Full wet mop floors	1x per week
	Dust Corners and window ledges	1x per week
	Spot clean walls	1x per week
	Wash walls	1x annually
	Wash windows	1x annually
	Dust blinds	1x annually
	Extract/refinish floors	1x annually
Custodial Service Levels by Space Type
Space Type	Normal Services	Frequency of Service
Corridors, Stairwells, Entries, Lobbies and Atriums	Dust mop, spot wet mop floors	1x per day
	Vacuum floors	1x per day
	Clean water fountains	1x per day
	Empty waste cans and reline	1x per day
	Empty recycling bins	1x per day
	Wipe handrails	1x per day
	Furniture reset	1x per day
	Spot wash windows	1x per day
	Exterior trash pick up (20 yds from entrance)	1x per day
	Burnish floors	1x per week
	Maintain floor mats	2x per week
	Spot clean walls	As Needed
	High dust	As Needed
	Wash walls	1x annually
	Wash windows	1x annually
	Dust blinds	1x annually
	Extract/refinish floors	1x annually
Restrooms, Locker Rooms and Shower Rooms	Dust mop, wet mop floors	1x per day
	Empty waste cans and reline	1x per day
	High dust	1x per day
	Full clean and disinfect of sinks, mirrors, toilets, urinals, tubs, showers and stall partitions	1x per day
	Check and replace Stock: Paper products and soap	3x per day
	Deep scrub floors	1x per week
	Wash walls	1x per week
	Refinish floors	1x annually
	Personal restrooms	Billable by request
Custodial Service Levels by Space Type
Space Type	Normal Services	Frequency of Service
Classrooms, Study Rooms, Computer Clusters, Conference Rooms and Work Areas	Dust mop, spot wet mop floors	1x per day
	Vacuum Floors	1x per day
	Clean chalkboards and whiteboards	1x per day
	Empty pencil sharpeners	1x per day
	Furniture reset	1x per day
	Full wet mop floors	1x per week
	Spot clean walls	1x per week
	High dust	1x per week
	Extract/refinish floors	1x annually
	Wash walls	1x annually
	Full clean desks, tables and chairs	1x annually
	Dust blinds	1x annually
	Replace chalk, markers and erasers (general inventory classrooms)	As Needed
Kitchenette and Break Rooms	Dust mop, spot wet mop floors	1x per day
	Empty waste cans and reline	1x per day
	Empty recycling bins	1x per day
	Vacuum floors	1x per week
	Full wet mop floors	1x per week
	Spot clean walls	1x per week
	High dust	1x per week
	Refinish floors	1x annually
	Wash walls	1x annually
	Wash windows	1x annually
	Dust blinds	1x annually
Custodial Service Levels by Space Type
Space Type	Normal Services	Frequency of Service
Elevators	Dust mop, spot wet mop floors	1x per day
	Polish stainless steel	1x per day
	Spot clean walls	1x per day
	High dust	1x per week
	Refinish floors	1x annually
	Wash windows (where applicable)	1x annually
	Dust blinds (where applicable)	1x annually

Any additional requested services will be billable and based on available staffing.

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